Amid criticism from some customers about the removal of the SIM card tray on all iPhone 14 models sold in the United States, Apple today released a new supporting document outlining various “options and benefits” for using eSIM while traveling abroad.
Apple says that an eSIM is more secure than a physical SIM since it cannot be removed from a lost or stolen iPhone. Apple also says that eSIMs eliminate the need to obtain, carry and swap physical SIM cards or wait for them to arrive in the mail.
The support document notes that the iPhone XS and newer can store eight or more eSIMs, while the iPhone 13 and newer can have two eSIMs active at the same time.
“This could, for example, include one eSIM for your home and another eSIM for the place you are visiting,” the support document explains. “You can change which of your stored eSIMs are active simply by changing your selections in Settings.”
The support document includes information for customers looking to roam internationally with their current carrier, purchase an eSIM from a local carrier while traveling abroad, or purchase a prepaid data eSIM from a global service provider.
Apple says customers can activate an unlocked iPhone 14 model purchased in the United States with over 400 carriers that support eSIM on iPhone in 100 markets around the world. Apple adds that many service providers around the world also offer prepaid eSIM data plans for long-term use in countries around the world.
Some people have raised concerns about eSIM availability while traveling abroad with eSIM-only iPhone 14 models from the United States.
In its iPhone 14 Pro Camera Review, travel photographer Austin Mann said he was “a bit worried about the practicality of an eSIM-only approach for travelers with iPhones from the US who frequently visit the developing world,” adding that he usually buys a SIM card local in the countries you travel to. that it is easier and cheaper to communicate with people within the country. Mann said he’d be happy to throw away his collection of physical SIM cards, but said he hasn’t been able to figure out how to sign up for an eSIM line in East Africa, where he plans to travel next summer.
The support document is unlikely to reassure disappointed customers, but it does serve as a useful resource for using eSIM technology.
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